GDPR Privacy Policy

Tours of Switzerland, the brand of Tourismus Group GmbH (“us,” “we,” or “our”)  https://www.tours-of-switzerland.com, is committed to respecting your privacy. This privacy policy informs you about how our organization collects, stores, and uses your personal data that you provide when you use our website.

Topics included:
  • What data do we collect?
  • How do we collect and use your data?
  • Data used for marketing or shared with third parties
  • What are your data protection rights?
  • Privacy policies for other websites
  • Changes to our privacy policy
  • How to contact us?
What data do we collect?

We collect your personal information. Personal information is any data that relates to an individual to use as identification like:

  • You provide personal identification information – This data for registration and for using other services – name, email address, phone number, country, state, etc.
  • Browser and visit information – This data is provided by your browser and visits you made on our website – browser type, operating system, IP address, demographics, etc.
  • Cookie-related information – See cookie policy for cookie-related details
 

However, you can browse our website without providing your personal information.

How do we collect and use your personal information?

Collection of personal information

We collect your data in the following forms:

  • Register online or place an order for any products or services
  • Complete a survey or provide feedback on our products or services or via emails
  • Visit our website using your browser’s cookies
 

Use of personal information

We use your personal information for the following purposes:

  • To create and manage your account on our website
  • To process details related to your orders and refunds
  • To identify you once you register on our website
  • To provide you better usability and service
  • To contact you and respond to your queries and feedbacks
  • To understand which sections of the website are visited and how frequently
 
Data used for marketing or shared with third parties

Data used for marketing

Based on your preference, our organization would like to send you marketing emails for products, services, and offers that you might like. You have the right at any time to stop our organization from contacting you. You can anytime opt-out of our marketing-related emails at a later date.

Data sharing with third-party sites

Our organization will never share your personal information with third-party sites without taking prior permission from you. Though, we share your personal information within the organization, and authorized business partners. Tourismus Group does not share SMS opt-in consent with any of the 3rd party organization

What are your data protection rights?

We want to make sure that you are fully aware of your data protection rights. Every user is entitled to the following rights:

  • The right to access – You have the right to ask for copies of your personal information provided to us.
  • The right to rectification – You have the right to tell us to correct the personal information that you believe needs correction. You also have the right to complete the information you think is incomplete.
  • The right to erase – You have the right to ask us to erase all your personal data at any time.
  • The right to object – You have the right to object to our organization’s processing of your personal data under certain conditions.
  • The right to data portability – You can anytime ask us to transfer your personal information to any other organization or directly to you under certain conditions.
Privacy policies for other linked websites

Our website contains links from and to other websites. However, our privacy policy applies to only our website and not other linked websites. So, if you click on a link to other websites, you can read their privacy policy.

Changes to our privacy policy

Our organization reviews and updates its privacy policy regularly. We may change our data privacy practices and place any updates on this privacy policy page.

How to contact us?

If you have any queries related to our data privacy practices or this privacy policy, feel free to contact us at privacy@tourismusgroup.com

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Booking & Cancellation Policy

RATES AND PRICES

All rates and prices quoted are subject to availability. Prices will not change even if the full payment is not received and voucher(s) are not issued. Prices that are quoted include all local taxes unless we advise otherwise.

Private Day Trips or Small Group Day Trips

  • At the time of booking, a deposit amount will be processed
  • 30 days before the departure, 50% of the total amount is to be settled
  • 7 days before the departure, the remaining amount is to be settled
  • Cancellation & Refunds are based on the Cancellation Policy below
  • If you wish to settle the total price differently, please get in touch with us at booking@tourismusgroup.com

 Packaged Multi-Day Trips

  • At the time of booking, a deposit of 10% will be processed
  • 180 days before the departure, 30% of the total amount is to be settled
  • 120 days before the departure, 30% of the total amount is to be settled
  • 60 days before the departure the remaining 30% of the total amount is to be settled
  • Cancellation and refunds are based on the Cancellation Policy below
  • If you wish to settle the total price differently, please get in touch with us at booking@tourismusgroup.com

YOUR VOUCHER AND DEPARTURE POINT

Private Day Trips or Small Group Day Trips

Please present your voucher 10 minutes before departure to the driver or guide at the departure point of your tour. The location of the departure point can be found in the tour description and is stated on your booking confirmation. We can not be held responsible for clients being late for their tours.

Packaged Multi-Day Trips

Your Trip Manager will always have your details; please present your Passport when identifying yourself at the hotel. The location of the departure point can be found in the tour description and is stated on your booking confirmation. We can not be held responsible for clients being late for their tours.

Transportation Services

Please present your voucher 10 minutes before departure to the driver at the departure point. The location of the departure point has to be advised at the time of booking. We can not be held responsible for clients late for their transfer.

Availability

The travel products and services sold through this site are subject to availability and can be withdrawn without notice.

Confirmation

Private Day Trip, Small Group Day Trip, or Packed Multi-Day Trip is confirmed and reserved once both parties agree in writing or over the telephone and is subject to the booking and cancellation policy. When full payment is received the final confirmation document will be sent.

Important

We request that you carefully check your voucher’s dates and contact information and contact us immediately if these are incorrect.

 

CANCELLATION POLICY

Private Day Trips or Small Group Day Trips

  • Cancellation, more than 2 days in advance, is fully refundable
  • Cancellation up to 1 day before departure date: 50% of the total amount plus administration fees that might be imposed (Except if unforeseen circumstances arise)
  • Cancellation up to and less than 1 day before the departure date and time or no-show: 100% of the total amount (Except if unforeseen circumstances arise)

 

Packaged Multi-Day Trips

  • Cancellation, up to 30 days in advance, is fully refundable
  • Cancellation up to 14 days before departure date: 50% of the total amount plus administration fees that might be imposed (Except if unforeseen circumstances arise)
  • Cancellation up to and less than 7 days before the departure date and time or no-show: 100% of the total amount (Except if unforeseen circumstances arise)

 

Transportation Services

  • Cancellation, more than 2 days in advance, is fully refundable
  • Cancellation up to 1 day before departure date: 50% of the total amount plus administration fees that might be imposed (Except if unforeseen circumstances arise)
  • Cancellation up to and less than 1 day before the departure date and time or no-show: 100% of the total amount (Except if unforeseen circumstances arise)